A large publicly traded financial services and insurance company, with nearly $500 billion in assets, has agents working around the world using LinkedIn, Facebook, and Twitter to conduct business. 17,000 employees use social media but there are less than three full time employees to monitor social. The company had little visibility into what employees were saying through their personal social media pages and had no ability to remove social media posts on their agents or company pages. Inappropriate content such as offensive language, using guarantee type language, exposing sensitive or proprietary information, or personal account numbers would be left in public view.
Download this case study to learn how Social SafeGuard was able to monitor the social media pages of all 17,000 agents throughout North America, India, and the Asia-Pacific region to ensure the agents were complying with industry regulations.