Social collaboration through a company’s CRM speeds engagement and fosters innovation, however some companies choose to disable certain capabilities due to compliance concerns. Does disabling free text, call notes, and Chatter solve the compliance problem or does it just enhance the problem by taking it offline?
Download this infosheet to learn how to unlock and protect the social in your company’s CRM while fully utilizing all the capabilities of your CRM system.
For more information on this debate, check out the blog post: The Debate: Social CRMs vs. Dropdowns.
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